Q. What are the best ways to place an order?
A. Orders can be taken over the phone by calling our toll-free number 1-800-544-2415, by fax at 330-788-6095, or by filling out an order form online.
Q. How far in advance should an order be placed?
A. If we receive an order before any given Monday, it will be shipped out and received that same week.
Q. How do you ship your products?
A. Deliveries are generally shipped via FedEx Ground unless otherwise requested by the customer. Most packages are received in less than seven days from the time of ordering. In the event of any damage to product via delivery, contact our support team and we will file a damaged goods claim with FedEx and either resend your damaged goods or give you credit.
Q. How much does shipping cost?
A. Shipping is based on distance to the destination and weight of the box. The more weight, the cheaper per pound. Residential packages generally range from $7–$12. All products are shipped FedEx ground unless requested otherwise.
Q. What is the minimum order for delivery?
A. For residential deliveries, if ordering just the thin (lavash) bread, a minimum of six packages is required. For commercial accounts, if ordering just the thin (lavash) bread, a minimum of 40 packages is required to receive wholesale prices.
Q. How long will the bread keep good?
A. If frozen: six months to one year. If refrigerated: 2 to 3 weeks. If on shelf: 10 days.
Q. How many packages of bread can be put in one case?
A. Thin: 6 packages to 40 packages. Pita: 6 packages to 30 packages
Q. What is your refund/exchange policy?
A. All refunds/exchanges are at the discretion of the management. Please contact customer service at 800-544-2415 within 24 hours of receiving your item.
Q. Can I cancel my order?
A. Please submit any cancellation via email to firstname.lastname@example.org or call 800-544-2415. Email cancellations must contain the following: First Name, Last Name, Email Address. Every effort will be made to accommodate the cancellation of your order, providing the order has not been charged and/or shipped out. In the event that a cancellation was submitted, and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation is documented as received after the order was shipped, we will not refund the order.
Q. What if my items are out of stock?
A. Our stock fluctuates throughout the day with sales demand and stock that we receive from manufacturers. If an item you ordered is out of stock, we will first try to reply via email. If we receive no response, we will try to call you. We will either special-order your item or give you other comparable items to choose from.
Q. What are your hours of operation?
A. Our business hours are Monday thru Friday 8:00 a.m. – 5:30 p.m. and Saturday 9:00 a.m. – 3:00 p.m.
Q. Do you accept credit cards?
A. We accept all major credit cards.
For any other questions, please call our toll-free number: 800-544-2415