Refund / Exchange | Order Cancellation Policy | Shipping Policy | Out of Stock Policy

Refund/Exchange Policy
We offer a 24 hr money back guarantee on almost every product we offer. Please contact customer service at 800 544 2415 within 24 hr of receiving item.

Order Cancellation Policy
Please submit any cancellation via email to orders@ghossainsbakery.com or 800 544 2415. Email cancellations must contain the following: first name, last name, email address.
Every effort will be made to accommodate the cancellation of your order, providing the order has not been charged and/ or shipped out.  In the event that a cancellation was submitted, and your order was shipped out after, we
will gladly refund the complete balance charged including shipping. However, if the cancellation documented as received after the order was shipped, we will not refund the order.

Shipping Policy
All products are shipped UPS ground unless requested otherwise. Most packages are received in less than seven days from the time of ordering. In the event of any damage to product via delivery, contact our support team
and we will file a damaged goods claim with UPS and either resend your damaged goods or give you credit.

Out of Stock Policy
Our stock fluctuates throughout the day with sales demand and stock that we receive from manufacturers.  If an item you ordered is out of stock, we will first try to reply via email.  If no response, we will try to call you.  We will either special order your item or give you other comparable choices to choose from.