Frequently Asked Questions

 

Q: What are your hours of operation?

A: Our business hours are Monday thru Friday 8:00 A.M. – 6:00 P.M. EST and Saturday 8:00 A.M. – 3:00 P.M.

 

Q: Do you accept credit cards?

A: We accept all major credit cards

 

Q: What are the best ways to place an order?

A: Orders can be taken over the phone by calling our toll free number 1-800-544-2415, by fax at (330) 788-6003, or by filling out an order form online (give link to form).

 

Q: How do you ship your products?

A: Deliveries are generally shipped via UPS Ground, unless otherwise requested by the customer

 

Q: What is the minimum order for delivery?

A: For residential deliveries, if ordering just the thin (lavash) bread, a minimum of 6 packages is required

For commercial accounts, if ordering just the thin (lavash) a minimum of 40 packages is required to receive wholesale prices

 

Q: How long will the bread keep good?

A: If frozen – 6 months to 1 year

If refrigerated – 2 to 3 weeks

If on shelf – 10 Days

 

Q: How many packages of bread can be put in 1 case?

A: Thin – 6 packages to 40 packages

Pita – 6 packages to 30 packages

 

Q: How much does shipping cost?

A: Shipping is based on the distance to destination and weight of the box. The more weight, the cheaper per pound. Residential packages generally range from $7 - $12.

 

Q: How far in advance should an order be placed?

A: If we receive an order before any given Monday, it will be shipped out and received that same week.

 

For any other questions, please feel free to call our toll free number

1-800-544-2415

 

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